Carol started her human services career in 1987 when she was hired as a direct care staff at Discovery Living. She worked as a live-in house manager, training specialist, and then assumed the director of residential services position in 2004.

Carol has a Bachelor of Social Work degree from Mt. Mercy University and serves on the Options of Linn County Advisory Board. She was previously named the Professional of the Year by the ARC of East Central Iowa and the State ARC. Carol also volunteers her time to support Special Olympics.